Resources

Support that understands optical commerce.

We handle product setup questions, checkout issues, and catalog rule audits with a structured engineering workflow.

How to get help

Documentation first

Use implementation guides for standard setup, validation ranges, and plan-level capabilities.

Open docs

Ticket support

Share your store URL, plugin version, and reproduction steps for precise triage.

Open a ticket

Guided session

For migration, launch, or agency rollouts, schedule a collaborative technical call.

Book a demo

Coverage by plan

Starter

  • Business hours response
  • Setup and usage guidance
  • Compatibility checks

Professional

  • Priority queue
  • Configuration review
  • Advanced checkout support

Agency

  • VIP support path
  • White-label onboarding guidance
  • Multi-store architecture assistance

Before opening a ticket

  • Include WordPress, WooCommerce, and WP Optix versions.
  • Share exact reproduction steps and expected behavior.
  • Attach screenshots of category rules and product-level overrides.
  • Confirm whether HPOS is enabled in your environment.